Shipping policy

Shipping Policy

Welcome to Chozen Family Clothing Company! Below, you will find our shipping policy detailing the process, timelines, and other essential information for your order.

Pre-Order Process: All items offered by Chozen Family Clothing Company are pre-ordered to ensure the highest quality and personalized care for each garment. Production of your order will generally take 4-6 weeks to complete. Once your order is ready, please allow an additional 1 week for shipping and delivery.

Shipping Timelines

  • Order Processing Time: 4-6 weeks (production)

  • Shipping Time: 1 week (shipping/delivery)

Delivery timelines may vary slightly based on your location and external factors such as weather, holidays, or courier delays.

Shipping Costs Shipping costs are calculated at checkout based on your location and the weight of the items in your order. We strive to keep shipping costs as affordable as possible while ensuring safe and timely delivery of your purchase.

Order Tracking Once your order has shipped, you will receive a branded confirmation email with tracking information to monitor the delivery status of your package. If you do not receive this email, please check your spam/junk folder or contact us.

Returns and Exchanges Due to the pre-order nature of our items, we currently do not accept returns or exchanges except in the case of incorrect items, so please order very carefully. If you experience any issues with your order, please contact us immediately so we can assist you.

Contact Us We’re here to help! If you have any questions or concerns about your order, please email us at support@chozenfamilybrand.com. We aim to respond to all inquiries within 1-2 business days.

Legal Compliance This Shipping Policy complies with applicable laws and regulations in the State of Colorado, including customer rights regarding pre-order timelines, transparency in shipping practices, and contact information for dispute resolution. For additional details on consumer rights in Colorado, you may refer to the Colorado Department of Regulatory Agencies.

Thank you for choosing Chozen Family Clothing Company! We’re honored to be a part of your family.

Chozen Family Clothing Company Team